IT-ITES Sector

  • Theory
  • Practical

Sample Questions: IT-ITES Sector, Theory


Question 1
Which of the following applications is widely used for creating budgets, tracking data, creating charts, and graphs?
Option 1Microsoft Word
Option 2Microsoft Excel
Option 3Microsoft PowerPoint
Option 4Microsoft Power BI
Right Option2
Question 2
You prepare a textual document in the local language, but the letters are NOT displayed properly.
How will you rectify the error?
Option 1Redo the document in English
Option 2Install relevant fonts
Option 3Make the text bold
Option 4Increase the size of the point size
Right Option2
Question 3
Which of the following symbols is required in MS Excel to begin any function?
Option 1()
Option 2=
Option 3+
Option 4>
Right Option2
Question 4
What is the purpose of the .describe() method in pandas?
Option 1It gives a summary of the DataFrame’s structure
Option 2It computes summary statistics of numeric columns
Option 3It sorts the DataFrame based on column values
Option 4It removes duplicate rows from the DataFrame
Right Option2
Question 5
How do you select multiple columns from a DataFrame in pandas?
Option 1df.select_columns()
Option 2df.columns()
Option 3df[[col1, col2]]
Option 4df.get_columns()
Right Option3
Question 6
How should you conclude the resolution of a query?
Option 1Skip documentation
Option 2Record the resolution accurately using the organization’s query management tool
Option 3Provide inaccurate information
Option 4End the call abruptly
Right Option2
Question 7
Why should you take feedback from the customer after resolving the problem?
Option 1To show your supervisor
Option 2To keep record
Option 3To confirm that customer is satisfied
Option 4As a routine practice in the organization
Right Option3
Question 8
What will you do when a customer expresses difficulties?
Option 1Ignore the concerns
Option 2Express concern and commit to resolving queries
Option 3Transfer the call to another department
Option 4End the conversation abruptly
Right Option2
Question 9
How do you get information about a client before calling him?
Option 1Only after the call
Option 2From the name of the client
Option 3Information from colleagues
Option 4From CRM tool
Right Option4
Question 10
What is most important to know before calling a client who has payment pending?
Option 1Name
Option 2Phone Number
Option 3Call history
Option 4Due amount
Right Option4

Sample Questions: IT-ITES Sector, Practical


S.NoSub-sector Job role / QP code /Version /NSQF levelNOSPCQuestion
1Business Process ManagementDomestic Data Entry Operator/SSC/Q2212/3/3SSC/N3022: Undertake data entry servicesPC10. transcribe selected data into a computer and scan source documents in accordance with
specific program instructions and compare the same
Open an Excel file and enter the source document data with appropriate headings.
2Business Process ManagementAssociate Customer care (Voice and Non-Voice)/SSC/Q2202/3/4SSC/N2308: Collect payments over the telephonePC1. establish contact with customers, following the organization’s proceduresDemonstrate calling a client as per the given script.

Collect a pending payment from the client over the telephone.
3Business Process ManagementAssociate Customer care (Voice and Non-Voice)/SSC/Q2202/3/4SSC/N3002: Make outbound telesales callsPC2. introduce the person and purpose of the call, following standard scriptsDemonstrate an outbound call as per the given script.

Ready to Transform Talent?

Take the next step with AI-powered assessments that deliver results. Launch your journey with cutting-edge skill solutions.

Assessments Delivered

24/7  Customer Support

Market Driven Innovations