- Theory
- Practical
Sample Questions: Tourism & Hospitality Sector, Theory
| Question 1 | |
|---|---|
| Why is it crucial for hotel staff to maintain organizational confidentiality and guests’ privacy? | |
| Option 1 | To increase revenue for the hotel |
| Option 2 | To avoid legal repercussions and maintain trust |
| Option 3 | To gather information for marketing purposes |
| Option 4 | To reduce employee workload |
| Right Option | 2 |
| Question 2 | |
|---|---|
| What is the significance of promoting effective communication in your role? | |
| Option 1 | It reduces the workload |
| Option 2 | It enhances guest satisfaction and loyalty |
| Option 3 | It eliminates the need for staff training programs |
| Option 4 | It increases the number of guest complaints |
| Right Option | 2 |
| Question 3 | |
|---|---|
| Which one of the following action exemplifies service standards in the workplace? | |
| Option 1 | Ignoring guest feedback and complaints |
| Option 2 | Providing inaccurate information to guests |
| Option 3 | Proactively anticipating guest needs and preferences |
| Option 4 | Delaying responses to guest inquiries |
| Right Option | 3 |
| Question 4 | |
|---|---|
What is the use of the trolley depicted in the picture? | |
| Option 1 | To carry the luggage of the guest to and from guestrooms during check-in and check-outs |
| Option 2 | To serve food and beverage to the guest in the guestroom |
| Option 3 | To clean the guestrooms |
| Option 4 | To transport guest kids from lobby to guestrooms and vice-versa |
| Right Option | 1 |
| Question 5 | |
|---|---|
| What is the key responsibility of a bell desk associate? | |
| Option 1 | Handling guest luggage during check-in and check-out |
| Option 2 | Booking a room for the guest |
| Option 3 | Handling guest payments and billing |
| Option 4 | Ensuring cleanliness of the hotel rooms |
| Right Option | 1 |
| Question 6 | |
|---|---|
| Which one of the following is a key responsibility of the front office assistant in a hotel? | |
| Option 1 | Serving food & ; beverage items to guests |
| Option 2 | Cleaning guestrooms |
| Option 3 | Assisting in guest-check-ins and guest check-outs |
| Option 4 | Organise guest events |
| Right Option | 3 |
| Question 7 | |
|---|---|
| What is the purpose of verifying the expiration date of raw and uncooked food and ingredients? | |
| Option 1 | To ensure guests’ dietary preferences are met |
| Option 2 | To maintain inventory of ingredients |
| Option 3 | To ensure cleanliness and sanitization |
| Option 4 | To ensure food safety and hygiene standards |
| Right Option | 4 |
| Question 8 | |
|---|---|
| What is essential before storing cutlery and crockery in a restaurant? | |
| Option 1 | Washing and drying them thoroughly |
| Option 2 | Wrapping them in paper towels |
| Option 3 | Spraying them with disinfectant |
| Option 4 | Stacking them randomly |
| Right Option | 1 |
| Question 9 | |
|---|---|
| What among the following is important for effective management of a guest house? | |
| Option 1 | Ignoring repair needs |
| Option 2 | Not keeping records of maintenance activities |
| Option 3 | Recording all repairs and maintenance don |
| Option 4 | Changing policies frequently |
| Right Option | 3 |
| Question 10 | |
|---|---|
| Which of the following tasks is essential to ensure facility maintenance in a food and beverage outlet? | |
| Option 1 | Conducting pest control inspections |
| Option 2 | Monitoring food preparation methods |
| Option 3 | Estimating beverage consumption |
| Option 4 | Counting and verifying inventory |
| Right Option | 1 |
Sample Questions: Tourism & Hospitality Sector, Practical
| S.No | Sub-sector | Job role / QP code /Version /NSQF level | NOS | PC | Question |
|---|---|---|---|---|---|
| 1 | Hotels/Restaurant | Guest Service Associate (Food & Beverage)/ THC/Q0301/4.0/4 | THC/N9902: Ensure effective communication and service standards at workplace | PC1. greet the guests promptly and appropriately as per organization’s procedure | Demonstrate how you inform a guest about a service problem or issue. |
| 2 | Hotels | Front Office Assistant/ THC/Q0110/4.0/3 | THC/N0501 Fulfill Guest Requirements | THC/N0129 Assist in performing front office activities | 1.A guest arrives at the front desk asking for a room upgrade. How would you handle the guest’s request, considering room availability and hotel policies? 2.A guest needs assistance with luggage and transportation. How would you coordinate with the bell desk and transportation services to meet the guest’s needs efficiently? |
| 3 | Hotels | Guest House Caretaker/THC/ Q0501/3.0/4 | THC/N0501 Fulfill Guest Requirements | PC1. check arrival list at reception desk to manage guests | Demonstrate the guest registration process for a guest with reservation. |
