- Theory
- Practical
Sample Questions: Telecom Sector, Theory
| Question 1 | |
|---|---|
| Workplace health and safety legislation imposes a duty of care on | |
| Option 1 | the employer |
| Option 2 | the employee |
| Option 3 | all participants in the workplace |
| Option 4 | visitors to the workplace |
| Right Option | 1 |
| Question 2 | |
|---|---|
| What needs to be ensured while obtaining the document from Supervisor? | |
| Option 1 | Customised Drawing |
| Option 2 | Scaled Up Drawing |
| Option 3 | As-Build Drawing |
| Option 4 | Only Component Drawing |
| Right Option | 3 |
| Question 3 | |
|---|---|
| When do you check continuity of the optical fibre cable? | |
| Option 1 | On the drum |
| Option 2 | After installation |
| Option 3 | At the factory |
| Option 4 | When someone complaints |
| Right Option | 1 |
| Question 4 | |
|---|---|
| Whom should you inform when there is a delay? | |
| Option 1 | None |
| Option 2 | Client |
| Option 3 | Colleague |
| Option 4 | Supervisor |
| Right Option | 4 |
| Question 5 | |
|---|---|
| What is the purpose of complying with specified uniform/dress code and grooming guidelines? | |
| Option 1 | To maintain personal hygiene |
| Option 2 | To create a professional appearance |
| Option 3 | To improve customer satisfaction |
| Option 4 | All of these |
| Right Option | 4 |
| Question 6 | |
|---|---|
| What does troubleshooting involve in the context of providing software/hardware support for various operating systems? | |
| Option 1 | Identifying and resolving software-related issues |
| Option 2 | Diagnosing and repairing hardware problems |
| Option 3 | Assisting customers with operating system updates and upgrades |
| Option 4 | All of these |
| Right Option | 4 |
Sample Questions: Telecom Sector, Practical
| S.No | Sub-sector | Job role / QP code /Version /NSQF level | NOS | Performance Criteria | Question |
|---|---|---|---|---|---|
| 1 | Passive Infrastructure | Optical Fiber Technician/TEL/Q6401/V4/4 | TEL/N4137: Coordinate Installation and Commissioning of Optical Fiber Cables (OFCs) | PC3. develop installation work plan and identify dependencies, if any | Demonstrate creation of an Installation Work plan |
| 2 | Passive Infrastructure | Optical Fiber Technician/TEL/Q6401/V4/4 | TEL/N6403: Undertake Condition based Maintenance and Planned Repair Activities | PC2. ensure patrolling and surveillance of OFCs route as per the maintenance plan | Demonstrate OTDR test on a spliced fibre |
| 3 | Service Provider | Telecom Customer Care Executive – Call Centre/Relationship Centre/ TEL/Q0100/V4/3 | TEL/N0102: Develop Customer Relationship | PC1. attend to customers by providing personalised service in a professional manner | Demonstrate how to greet and initiate interaction with the walk-in customers. |
| 4 | Handset | Telecom Customer Care Executive – Repair Centre/TEL/Q2200/V4/4 | TEL/N2201: Identify Issues, Troubleshoot and Coordinate with Technical Team | PC1. interact with the customer to enquire about the symptoms | Demonstrate handset features and applications. |
