- Theory
- Practical
Sample Questions: Retail Sector, Theory
| Question 1 | |
|---|---|
| From retailers point of view which of the following product details to be given out? | |
| Option 1 | Price |
| Option 2 | Purpose |
| Option 3 | Target market |
| Option 4 | Benefits |
| Right Option | 4 |
| Question 2 | |
|---|---|
| Distributor salesman should share relevant information with supervisors to plan different schemes is based on _________________ | |
| Option 1 | Personal experience |
| Option 2 | Sales progression |
| Option 3 | Daily sales target |
| Option 4 | Market research |
| Right Option | 4 |
| Question 3 | |
|---|---|
| A distributor salesman has been given a target to bill 200 nos of ‘A’ brand deodorant and 200 nos of ‘B’ brand deodorant for one of the retailer for the current month. But as per his forecast he was not sure of achieving the target. What is the plan made by salesman to achieve the target? | |
| Option 1 | Waiting till the month end to analyse the sales trend |
| Option 2 | Initiated to promote the product from first week of the month |
| Option 3 | Offer huge discount to retailer more than the permissible slab |
| Option 4 | Introduced buy one get one offer which is against company policy |
| Right Option | 2 |
| Question 4 | |
|---|---|
| Which of the following is a recommended guideline for how a salesperson should act in order to make a favourable first impression on a prospective buyer? | |
| Option 1 | Refrain from smoking, eating, or drinking in the prospect’s office |
| Option 2 | Learn how to pronounce the prospect’s name |
| Option 3 | Avoid eye contact during the early part of the presentation to allow the prospect to examine your appearance |
| Option 4 | Option 1 & 2 |
| Right Option | 4 |
| Question 5 | |
|---|---|
| Once you fill the customer application form then which document you will verify in order to confirm the customer’s income before granting credit? | |
| Option 1 | ATM withdrawal receipt of customer with balance printed on it |
| Option 2 | ATM mini statement with recent transaction printed on it |
| Option 3 | Bank statements/ pass book with credits of monthly salaries printed on it |
| Option 4 | Declaration from the customer |
| Right Option | 3 |
| Question 6 | |
|---|---|
| Once you complete the demonstration of product to the customer, what will be your next action. | |
| Option 1 | Clear the counter and ask customer to leave |
| Option 2 | Ask customer to pay for the demonstration session |
| Option 3 | Force customer to purchase the product |
| Option 4 | Clear away the equipment and connect with the customer |
| Right Option | 4 |
Sample Questions: Retail Sector, Practical
| S.No | Sub-sector | Job role / QP code /Version /NSQF level | NOS | Performance Criteria | Question |
|---|---|---|---|---|---|
| 1 | FMCG | Salesperson (Distribution)/RAS/Q0604/V4/Level 3 | RAS/N0601: Update self on product knowledge and merchandising practices | PC1. update self about current product portfolio and product details grammages, price points and variants of own and competition products and update details periodically | How can you update grammages, price points and variants of one’s own and competing products? |
| 2 | FMCG | Salesperson (Distribution)/RAS/Q0604/V4/Level 3 | RAS/N0602: Follow business productivity targets and work towards achieving them | PC1. To know all sales objectives and targets for Bills cut, Lines cut, Average bill value and Unique Outlets Billed. | How can you know the sales objectives/targets for bills cut and lines cut? |
| 3 | Retail Operations | Retail Sales Associate/RAS/Q0104/V3/Level 3 | RAS/N0114: To process credit applications for purchases | PC1. identify the customers needs for credit facilities | Explain on the features and conditions of credit facilities. |
| 4 | Retail Operations | Retail Sales Associate/RAS/Q0104/V3/Level 3 | RAS/N0125: To demonstrate products to customers | PC1. prepare the demonstration area and check that it can be used safely | How do you prepare the demonstration area and check that it can be used safely? |
